Our dedicated team of volunteers and paid staff are here to help you to resolve the problem that you have. From Welfare Benefit and debt problems, to housing, relationship and immigration, we offer independent, confidential, impartial & free advice.

A dedicated professional team

Citizens Advice has a proud history of advice provision dating back to 1939. At Middlesbrough Citizens Advice we continue to build on this history and provide a first class advice service to the people of Middlesbrough. 

We help people find a way forward. We are a voice for our clients and consumers on the issues that matter to them. We value diversity, champion equality and challenge discrimination. We are here for everyone.

Every year we help over 8,000 overcome the problems they face; problems often related to welfare benefits or money. In 2017-18 we helped local people manage £4 million of debt and increase their income by another £4million.

We have a generalist service based in our town centre office, from where we operate a “meet & greet” drop-in service, as well as offering appointments. We have a specialist debt team that was commended for the quality of its work by an independent auditor; and a specialist advocacy (social/health care) team, which is one of the largest CAB based advocacy teams in the country.

We provide dedicated services to people with cancer and people with mental health problems. Over recent years we have established ourselves as the lead partner in a well-regarded local partnership with other agencies to deliver benefit advice services in community settings. 




Find out who we are

Volunteering with us

Our volunteers come from all kinds of backgrounds and help in all sorts of ways. You could become an adviser, receptionist, admin assistant or you may have a particular talent you would like to share, please get in touch.

Middlesbrough Citizens Advice has vacancies in a number of volunteering roles from CAB Advisers to Administrators! You can read more about the current volunteering opportunities on offer.

If you would like further information on volunteering opportunities at Citizens Advice Middlesbrough, please contact Samm Goodhall (Training & Development Officer) Volunteering@middlesbroughcab.org.uk  

Find out more on volunteering

Recent news and updates

Added on 11-03-2019

Step Forward Tees Valley supports local people to overcome the complex reasons preventing them from finding work. These barriers could include physical or mental ill health, a lack of self-confidence, a gap in skills, a conviction, or an addiction.

The project helps people to build on their strengths and aspirations, using the skills and expertise of partners and local employers to achieve their goals. The project is committed to making a real and lasting change in Tees Valley.

Step Forward Tees Valley supports people across Tees Valley to take advantage of existing voluntary or employment possibilities, as well as working with local employers to create new opportunities.


Step Forward Tees Valley is funded by The European Social Fund and The National Lottery Community Fund.

Find out more at www.sfteesvalley.co.uk We are also on twitter @sfteesvalley and on Facebook /stepforwardteesvalley – please like us and share our latest news.

Added on 11-03-2019

Citizens Advice Middlesbrough employs 30 paid staff, in various roles ranging from chief officer, advice manager,project managers,caseworkers and admin workers. Service delivery and support is provided by a team 60 fully trained volunteers in various roles. Citizens Advice Middlesbrough reports directly to its own board of trustees. This ensures that our charity is set up to achieve what is it is designed to accomplish.

The service provided by Citizens Advice staff is impartial. It is open to everybody, irrespective of ability, age, gender, gender identity, race, religion or belief, sexual orientation and social or economic status. Advice and help will be given on any subject without any preconceived attitude on the part of the service.

Added on 11-03-2019

Universal Credit claimants

The Department for Work and Pensions (DWP) will fund Citizens Advice to provide Universal Support from April 2019, the government has announced.

Published 1 October 2018


Department for Work and Pensions and The Rt Hon Esther McVey


The support scheme will help claimants through every step of making a Universal Credit claim. It will offer people the comprehensive and practical support they need to get their first payment on time and be ready to manage it when it arrives.

Universal Support provides advice and assistance to help claimants manage their Universal Credit claim, with a focus on budgeting advice and digital support. Since 2017, Universal Support has been delivered by individual local authorities, funded by grants from DWP.

From April 2019 Citizens Advice (England and Wales) and Citizens Advice Scotland will take on the responsibility for delivering a strengthened Universal Support service, a move which will ensure a consistent and streamlined service for claimants across the country.

Secretary of State for Work and Pensions Esther McVey said:

Since becoming Secretary of State in January, I have listened to the concerns of claimants, constituents, charities, welfare organisations and colleagues and I have made significant changes to the system, like extra support for those with mental health conditions, more support for vulnerable young people and more support for families who look after other family members’ children.

I have always said we will steer a new direction and work with partners to deliver vital services, and get Universal Credit right. The state cannot, and should not work in isolation and must reach out to work with independent, trusted organisations to get the best support to vulnerable people.

This brand new partnership with Citizens Advice will ensure everyone, and in particular the most vulnerable claimants, get the best possible support with their claim that is consistently administered throughout the country.

Citizens Advice are an independent and trusted organisation, who will support people as we continue the successful rollout of Universal Credit.

Gillian Guy, Chief Executive of Citizens Advice, said:

We offer independent and confidential advice to millions of people every year, and have already helped nearly 150,000 people with Universal Credit. We’ve seen first-hand what can happen when people struggle to make a claim and their payments are delayed.

We welcome the opportunity to provide even more people with the help they need with Universal Credit, and deliver a consistent service through the Citizens Advice network across England and Wales.

Delivering this service will give us even greater insight into the Universal Credit system. We’ll continue to share our evidence with the government to help make sure Universal Credit works for everyone.

Derek Mitchell, CEO of Citizens Advice Scotland, said:

In person through local CAB, by phone and online, our network offers top quality advice and support to people applying for Universal Credit in Scotland. This announcement brings an opportunity to further enhance the support we provide, and we are pleased that the impact Universal Credit has on potential applicants – and on local CAB services in Scotland – has been recognised.

We expect the numbers of people in need of independent advice on Universal Credit applications will continue to increase, and delivering this service will help us as we do all we can to meet that need. We will continue the work that the Citizens Advice network in Scotland has always done: supporting individuals to resolve the problems they face, and advocating nationally to address the root causes of those problems.

More information

Universal Credit means monthly payments and housing costs are paid directly to claimants and requires people to be responsible for managing their monthly payments and bills.

Universal Support currently helps with digital support, such as using a computer to make or maintain their claim, and assistance in budgeting and managing their finances.

DWP will enter into the new partnership with Citizens Advice immediately, and they will run their developing service alongside local authorities until 31 March 2019, when they will deliver the full service solely from April 2019.

DWP will provide £39 million of funding from April 2019 to Citizens Advice and Citizens Advice Scotland to provide this service. DWP will fund Citizens Advice and Citizens Advice Scotland a further £12 million to set up delivery in the run up to April 2019 to ensure a smooth transition to the new delivery model. This funding is from Universal Support’s £200 million budget, which was launched in 2015.

Last year, the Citizens Advice network in England and Wales helped more than 2.6 million people through their face-to-face, phone and online advice services. They are located in over 2,500 locations and have over 29,000 trained volunteers and paid staff. Citizens Advice Scotland helped over 295,000 people, has over 3,200 staff and volunteers, and operates from almost 300 locations.