How can we help?

Contact information for Citizens Advice Middlesbrough.

Accessing our service

Our face to face services may be closed, but our team is still here to help you and give free, impartial advice by telephone or by email.

General Telephone Advice:

01642 802282: A member of staff from Middlesbrough CAB will take your contact details and arrange for an adviser to ring you back.

0344 499 4110: This is a national number and your call may be answered by Middlesbrough CAB or by an office elsewhere in the country. Our Middlesbrough advisers are on the line: Monday to Friday, 10.00am - 1.00pm.

General Email Advice: 

Universal Credit Help to Claim:

0800 144 8 444: Phone lines are open 8.00am – 6.00pm. 

Webchat service:


You can also find a wide range of information at

Updates about Middlesbrough CAB can be found on Twitter (@advicembro) and Facebook (Citizens Advice Middlesbrough)


Free confidential independent impartial advice

The bureau aims to enable the people of Middlesbrough to access the information, advice and assistance necessary to participate fully within the Community, and to represent their interests and concerns to policy makers.

Debt, housing, consumer and relationships are just some of the problems faced by the millions of people every day, 

Citizens Advice Middlesbrough helps people to tackle their problems head on, with advice, information and practical support, as well as working with clients to manage their individual problems. 

Where you can find us

Following guidance in relation to the spread of Coronavirus, all of our face to face services have been suspended until further notice.

Our services can still be accessed by telephone or by email.


We aim to call you back or answer your email enquiry within 5 working days.






Send an enquiry

Our email advice service is available

You can also use webchat between 9am & 5pm (Search Adviceguide for the advice you are looking for and you will be given the option to start a web chat with a trained advice worker) or see above for the many ways to get in touch with us.

For details of how we record and store your personal information, please refer to our updated data collection and retention policy, in our news section.