Citizens Advice says "the true cost of mobile phones and services are rarely made clear to consumers"
Citizens Advice has responded to Ofcom's mobile price trends report.
Gillian Guy, Chief Executive of Citizens Advice, said:
"Ofcom has confirmed a wider issue: the true cost of mobile phones and services are rarely made clear to consumers.
“Last year we revealed that some of the biggest network providers continue to charge consumers for their phones, even after they have been paid off. Hopefully this further insight from Ofcom will urge providers to take action and end this practice.
“Mobile phone providers need to act honestly and make sure costs are transparent and upfront for consumers.”